Returning items bought online

 

Deadlines for making returns and receiving refunds

Free returns to our stores

If you are not completely satisfied with an item after purchasing it, you have 30 days from the date the order was purchased to request a refund. It is very simple!

Just go to one of our TRUCCO stores in Spain (not outlets, Aena nor El Corte Inglés corners) and complete the returns form showing wich item(s) you wish to return.

If you need to print out a returns form click here.

The store will give you a return receipt and the money will be refunded to you within 14 calendar days via the same method used for payment.

Returns by mail

You have 30 days from the date your order was purchased to return it by mail.

Package your items securely, in the original packaging if possible, and include the returns form.

If you need to print out a returns form click here.

Send your parcel via your chosen method of transport to the following address: 

TRUCCOSHOP.COM - DEVOLUCIONES ONLINE

P.I. Río de Janeiro. C/Rafael Pillado Mourelle s/n;

28110 Algete (Madrid)

SPAIN

Bean in mind that for returns by post, cash on delivery parcels will not be accepted and shipment costs will not be paid or refunded.

As soon as we receive your parcel at our warehouses, we will start to process your returned item (s).

Your money will be refunded via the same method used for payment.

Right of withdrawal: Clients rights to withdrawal: You may withdraw from your purchase within 14 calendar days following reception of the product. The terms and conditions are the same as those for returns, as described previously. We will proceed to refund the full purchase amount, i.e. the product price plus shipping costs, to the customer. All items must be returned in their original condition and packaging with the corresponding tags, together with the receipt and a declaration of withdrawal / return. If the item is not returned in the original package, it may face a depreciation in the refunded amount.  

Refunds of all amounts shall be made within 14 calendar days following reception of the notice of withdrawal, via the same method used for payment. Remember that refunding amounts to credit cards may take several days, depending on the bank. Customers are liable for all shipping costs.   

TRUCCO reserves the right not to accept returns made after the established deadline or items that are not in the same condition as when received by the customer.

When will I receive the refund?

Refunds will be made within 14 calendar days following approval of the return (at the online and physical stores) via the same method used for payment. Remember that credit card refunds may take several days, and this may vary depending on the bank.  

 Once the refund order has been issued, you will receive a confirmation email from our Customer Service Department providing full details.

What should I do if the amount refunded is not correct?

You should contact our Customer Service Department in order to resolve the incident as soon as possible.