Returns

Free store return

If you are not satisfied with an item, you have 30 days after placing your order to exchange it for any size or request a refund. It’s very simple! 

Find the nearest Trucco Store in Spain (Trucco outlet, multibrand stores, El Corte Ingles or Aena not available) with the return form filled with the items you wish to return.

If you need to print out the form, please click here

You will get a return receipt and the refund of the returned item will be processed within 14 days in the same payment method use to purchase the item.

 

Free home pick-up

You have 30 days after placing your order to return it. To do so, you can request home collection and we will send a courier to collect your parcel.

If you are registered, log into your account and select the order you wish to return.

Scroll down, click on RETURN and choose Free home pick-up, click on Request pick-up and fill in the online form.

You will receive a confirmation e-mail with full details of your request.

Print the shipping label, pack the items in the original packaging (if possible), close securely the package, stick the shipping label to the package and we will send a courier to collect your return from the address you select.

The refund of returned items will be made using the same payment method to purchase the item within 14 days from the date we receive your parcel at our warehouse. 

 

Returns to Post Offices

You have 30 days after placing your order to return it.

Pack the items in the original packaging (if possible), including the returns form and close securely the package.

If you need to print out the form, please click here

Go to any Post Office (or carrier of your choice) and send your parcel to:

TRUCCOSHOP.COM - DEVOLUCIONES ONLINE

P.I. Río de Janeiro.

C/ Rafael Pillado Mourelle

s/n; 28110 Algete (Madrid)

 

Bear in mind that returns to Post Offices will not be accepted cash on delivery and shipping costs will not be refunded.

The refund will be made using the same payment method to purchase the item within 14 days from the date we receive your parcel at our warehouse.

 

Returns