Shipping

Store Pick Up. €0.00. Delivery 24-72h in Spain.

Standard. 3,95€ (free for purchase over 60€ in Spain & Portugal). Delivery 24-72h in Spain.

Same day delivery from 18:00 to 21:00h (Monday to Friday, except bank holidays) if you buy before 14:00h. 3,95€ (FREE on orders over 60 EUR)

 

Where can I receive my order?

Your order can be sent to the address of your choice, providing that it is included in the online store delivery zone (Iberian Peninsula, including Spain, Portugal excluding Madeira and The Azores islands and the Balearic islands. Metropolitan Austria,  Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, United Kingdom, Norway, Poland, Switzerland)   You will receive an e-mail form our logistics operator informing you when your order leaves our warehouse and when it has been delivered. 

You may also send your order to any of our TRUCCO stores (excluding stores in the Balearic Islands, Canary ISlands, Ceuta and Melilla and the outlet stores) within the peninsular of Spain to pick up.

You may consultant the status of your order at any time under the "My Orders" tab and click on "My Account".

 

Shipping costs

Shipping costs depend on the total amount of the order and the delivery address. Shipping costs are free for PURCHASE OVER €150 in SPAIN or over 200€ for the rest of the countries. Shipping costs are always free for purchases sent to a TRUCCO STORE.

Deliveries in Spain (Mainland and the Balearics) between 0.00€ and  99.99€ between 100€ and  150€  bigger than 150€
Costs according to purchases 5.95 € 3.95 € 0.00 €
Deliveries in other countries between 0.00€ and  149.99€  between 150€ and  200€   bigger than  200€
Costs according to purchases 12.95 € 6.95 € 0.00 €

 

In the case of items shipped to the Canary Islands or Channel Islands, customers are liable for the duties applicable on receipt of the order. These costs vary depending on the content of the order.

 

Where can I receive my order?

Your order can be sent to the address of your choice, providing that it is included in the online store delivery zone (Iberian Peninsula, including Spain, Portugal excluding Madeira and The Azores islands and the Balearic islands. Metropolitan Austria,  Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, United Kingdom).You will receive an e-mail form our logistics operator informing you when your order leaves our warehouse and when it has been delivered. 

You may also send your order to any of our TRUCCO stores (excluding stores in the Balearic Islands, Canary ISlands, Ceuta and Melilla and the outlet stores) within the peninsular of Spain to pick up.

You may consultant the status of your order at any time under the "My Orders" tab and click on "My Account".

 

Delivery dates

Mainland Spain

24 hours for orders placed between Monday and Thursday. 72 hours for orders placed between Friday and Sunday.

Balearic Islands

48 hours for orders placed between Monday and Thursday. 4 days for orders placed between Friday and Sunday.

 Canary islands

Up to 6 days for orders placed between Monday and Thursday. Up to 12 days for orders placed between Friday and Sunday.

* Subject to custom control.

International

France, Germany, Austria, Belgium, Holland, Italy, Luxemburg, UK: 2 days. Norway, Poland, Ireland, Switzerland: 3 days. Portugal: 4 days.

 

Claims

If you need to make a complaint, send an e-mail to our Customer Service with the details of the issue. We will contact you back as soon as possible in order to solve it. Please, bear in mind that all the issues will be processed through online channel and not in the stores.

Besides, we inform you about the European Union online Conflict Solving Platform, which you can enter clicking on the link below: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Shipping