Gift Receipt.

 

  • What is a Gift Receipt?

A Gift Receipt allowed the person who receives the gift make exchanges or returns. 

If the person makes a return on one of our TRUCCO store, she will receive a Gift Card that can be use only in stores.

If the person who receives the gift makes a return on truccoshop.com, the amount of the return items will be refunded in the same form that has been pay and at the person who pays.

 

  • How do I include a Gift Receipt on my order?

Surprise the person you want sending a gift from truccoshop.com. Just choose the box labeled ‘’Gift Receipt’’ in the shopping bag.

 

  • Can I send a message to the recipient of the order?

Yes. When you select the Gift Receipt option in the shopping bag, you can enter a short message that will be included with your order.

 

  • How can I track my order?

You can know the status of your order entering to ‘’My account’’- ‘’My orders’’. There you will found the status of all your purchases.

 

  • What is the deadline for making returns?

 The deadline for making returns is 14 days after the date appearing on the Gift Receipt.

 

  • How can the recipient return an order send with the Gift Receipt?

The recipient may return the order in any of our stores or thought the online store.

If the person makes a return on one of our TRUCCO store, she will receive a Gift Card that can be use only in stores.

If the person who receives the gift makes a return on truccoshop.com, the amount of the return items will be refunded in the same form that has been pay and at the person who pays. For that the refund item has to be on the original conditional and labeling with the purchase note to TRUCCOSHOP.COM C/Valportillo Primera,2. 28108 , Alcobendas (Madrid) by the transport method desire. Shipping cost always borne by the customer.

 

  • Can I receive the refund back to the original payment method?

The refund back to the original payment method only can be ask by the person who order, never the recipient

For that use the invoice that you can download from My account in truccoshop.com