Last updated: 13/07/2021

In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), we inform you that the personal data provided by you will be incorporated into an automated file registered with the Data Protection Agency in the name of the Responsible Party indicated below and created and used by them for the purposes stated below. You expressly authorize the Responsible Party so that such data may be transferred to third parties as we explain below, for the purposes stated. You are expressly informed that you may exercise the rights of access, erasure, restriction of processing, portability, rectification, opposition and cancellation of your data by communicating with the address indicated in section 1.

This Privacy Policy governs the navigation policy and use of cookies on our website truccoshop.com, as well as the processing of personal data carried out on such website and from subscriptions to our Loyalty Program

The use of the website gives you the status of user and implies knowledge and, where applicable, acceptance of all conditions included in this Privacy Policy. Users must carefully read this Privacy Policy each time they intend to use the website, as it may be modified without prior notice.

WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?:

The responsible party for processing your data is GJ WEB S.L. with an address at Loeches Street, 37 - Alcorcón and tax identification number B-05482906.

You can contact us via email privacidad@trucco.es, by writing to the address indicated in the previous paragraph or by phone at 91 484 44 00

WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA FOR?

We process your data for the following purposes:

• a) To offer you our products, services and promotions when you subscribe to our loyalty program in our stores, by joining our website newsletter or by creating an account on our online sales platform.
  In this case, the data we process from data subjects is as follows: Name and Surname, Address, ID number so we can identify you if you wish to identify yourself in our stores and do not present your membership card, telephone, email and date of birth.
  The legal basis for processing data in this case is the consent of the data subjects and the data may be communicated to companies in our company group GJ WEB S.L. as well as to service providers responsible for data processing such as information technology providers (a platform provider for example, or a software provider), franchisees and suppliers in general in order to provide the service described at the beginning of this section (communication dispatch companies, profile development companies).
  We retain the data while the data subject does not request deletion.
  Regarding the website, browsing may be conducted completely anonymously and our web server will only retain a series of public and freely accessible data for strictly statistical purposes: the domain name or IP address of the Internet access provider, the date and time of access to our website and the Internet address from which the hyperlink came that leads to our website. In certain areas of our website, users are requested to provide personal data. In any case, the user always has the option to accept or reject the legal conditions under which they will provide such data. In case of acceptance, such data is provided by the user always voluntarily, after indication to that effect on the corresponding screen.
• b) To process and execute online purchases by customers of our website, from order management, payment administration, order shipment as well as the resolution of any incidents that may arise.
  We will also process the data of data subjects for commercial actions such as contacting data subjects if they left items in the shopping cart but did not complete the purchase, to inform them of product availability if they have requested it, or to manage everything related to the wishlist created by users.
  The data processed here is as follows: Name and Surname, billing address, delivery address, postal address, telephone, date of registration on the website, email, orders made, abandoned carts, cart abandonment date, wish lists, bank cards, ID, IP address, username and purchase history.
  The legal basis for processing this data is the contractual relationship maintained with customers. In this case, the data subject must provide the data necessary to execute the contract. If such data is not provided, the purchase and sale transaction will not be possible.
  We retain the data only for the time necessary to carry out the purchase process if it is not made under a user account. In the event that the customer makes the purchase under a user account by having subscribed, we will retain the data while the data subject does not request cancellation. In any case, in accordance with the legitimation based on legal obligations that we must comply with at any given time, we will retain data related to the sale.
  The data may be transferred to companies in our company group GJ WEB S.L. as well as to service providers responsible for data processing such as information technology providers (a platform provider for example, or a software provider), franchisees, transport companies, payment service providers and third parties in general in order to provide the service described at the beginning of this section (online purchase and sale).
• c) Use of technical and functional applications such as cookies.
  We may occasionally use a technology called cookies so that we provide content and/or services in a personalized way. A 'cookie' is a small data element that a website can send to the user's web browser program. In turn, this element can be stored on the user's computer hard drive so we can recognize them when they return to our website. In any case, the user always has the possibility to specify, in their web browser preferences, that they wish to receive a warning before accepting any cookie. The data that will be stored in each cookie is as follows: date and time of the last time the user visited our website, design of content that the user chose on their first visit to our website and security elements that intervene in access control to restricted areas. To learn more, read our Cookie Policy.
  The legal basis for the use of such techniques is our legitimate interest in providing a website or platform that is secure and functions correctly. In any case, we understand that if data subjects use our services, it is because they accept the use of such cookies.
  Personal data processed for this purpose will be communicated only to providers of such analysis and platform optimization tools.
  For this purpose, we retain the data only while data subjects do not delete cookies by configuring their computer as described here. www.truccoshop.com/politica-cookies If you disable cookies, you will not be able to benefit from all the features of our page.
• d) Profile development.
  On the other hand, GJ WEB S.L., through the application of data profiling techniques such as name and surname, gender, email, postal address, telephone, date of birth, description of preferences, order details and purchase history and information collected during the browsing process…., evaluates certain aspects of consumers to analyze or predict purchase preferences of people, their interests, location. Based on such evaluation, we send or display communications and/or content adapted to the interests of consumers. For example, depending on the location of consumers, we send invitations to in-store events or specific promotions.
  The legal basis for the development of these profiles and other techniques for the development of statistics is our legitimate interest in knowing the purchasing needs of consumers, their level of satisfaction and helping our company improve both the products offered and the sales services.
  We retain the data while the data subject does not object.
• e) Customer service
  In order to respond to any request, incident or complaint raised by the consumer, we process the following data: name and surname, email, postal address, delivery and billing address, telephone number, purchase history, orders made, email, abandoned carts, wish lists, IP address, username, date of registration on the website, payment information and history, ID, correspondence maintained with consumers.
  The legal basis for the aforementioned processing is our legitimate interest in responding to such requests from data subjects as well as our obligation to comply with the contractual relationship maintained with customers of our website (for example, if any problem arises with the order).
  We will retain this data only for the period of time that is reasonably necessary to respond to the above issues or to resolve any problems that may have arisen in the event that the data subject is not adhered to our Loyalty Program or does not have an account on our online platform. Otherwise, it will be retained until the data subject requests cancellation, without prejudice to the fact that in accordance with the requirements of applicable regulations, we retain those that the legislation requires or those that, based on our legitimate interest in defending our interest against possible claims, we also maintain.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

As we have explained, the legal bases we have to process your data are as follows:

• Performance of the contract in the case of the purchase and sale of our products.
• Compliance with legal obligations in relation to the sale made to customers
• Legitimate interest when developing the profiles we create, applying techniques such as cookies or conducting statistics.
• Consent for membership in our Loyalty Club, for subscription to the newsletter, commercial communications, product availability alert service and for creating accounts on our sales website

WHICH RECIPIENTS WILL YOUR DATA BE SHARED WITH?

In accordance with what is stated, the personal data of data subjects may be transferred and/or communicated to:

• Companies of GJ WEB S.L. and franchisors of its brands.
• Public entities when required by any applicable regulations, whether tax, Social Security, fiscal or any other in force.
• Data processors such as service providers contracted by GJ WEB S.L. in accordance with the stated purposes: software companies, communication dispatch companies, transport companies, payment service companies, etc. In any case, these are trusted providers with whom we sign contracts. We only provide them with the essential data for them to provide the contracted service and they should not use it for any other purpose.

We do not sell your personal data.

RIGHTS

The rights of data subjects are:

• Right of access: right to confirm to data subjects whether we process personal data of theirs and if so, the right to know what data is obtained, receiving a copy.
• Right to information: right to obtain clear and concise information about how we process data subjects' data.
• Right of rectification: the data subject has the right to have their data modified when it is incorrect or incomplete.
• Right of erasure: deletion of data subjects' data (right to be forgotten)
• Right of opposition: the data subject may object to us processing their data unless we have overriding legitimate interests that prevail, or for our defense in any claims that may arise.
• Right of restriction: the data subject may require that processing operations not be applied to their personal data in each case that would otherwise apply.
• Right of portability: if the data subject requests it, their personal data is transmitted directly from one controller to another, without needing to be transmitted previously to the data subject themselves, whenever technically possible.
• Right to lodge a complaint: the data subject has the right to lodge a complaint with the Spanish Data Protection Authority.

When data processing is based on the consent of the data subject, they will have the right to withdraw their consent at any time

To exercise any of these rights, contact us via email privacidad@trucco.es.